Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") govern your access to and use of the platform ("Platform", "Service", "we", "us"). By registering an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

is a multi-tenant software-as-a-service platform for service businesses. We provide booking management, client records, payments, staff management, and AI-assisted tools. We grant you a non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business operations, subject to these Terms.

2. Account Registration

You must provide accurate, complete, and current information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must be at least 18 years old to register a business account. Notify us immediately at support@veroproject.co.uk if you suspect unauthorised access.

3. Subscription and Billing

3.1 Plans and fees

The Service is offered on a subscription basis. Fees are as set out on the pricing page at the time of subscription. All prices are exclusive of VAT unless stated otherwise.

3.2 Payment

Subscription fees are billed in advance on a monthly or annual basis via the payment method you provide. By subscribing you authorise us to charge your payment method automatically on each renewal date.

3.3 Trials

Where a free trial is offered, no charge is made during the trial period. At the end of the trial your subscription begins automatically unless you cancel before the trial expires.

3.4 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for the remaining period of a prepaid subscription except where required by law.

3.5 Price changes

We may change subscription prices on 30 days' written notice. Continued use after the notice period constitutes acceptance of the new price.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform.
  • Use the Platform to develop a competing product or service.
  • Scrape, crawl, or extract data from the Platform by automated means.
  • Introduce malware, viruses, or other harmful code.
  • Attempt to gain unauthorised access to another user's account or data.
  • Use the notification system to send unsolicited commercial messages.
  • Upload or generate content that is unlawful, defamatory, or infringing of third-party rights.

Full details are in our Acceptable Use Policy.

5. Your Data

5.1 Ownership

You retain all ownership rights to your business data (client records, bookings, service listings, and similar content) that you upload or create through the Service ("Your Data").

5.2 Licence to us

You grant us a limited licence to host, store, process, and transmit Your Data solely to provide the Service to you. We do not sell Your Data to third parties.

5.3 Data processing

Where you use the Service to process personal data of your end customers, you are the Data Controller and we act as your Data Processor under UK GDPR. Our sub-processors are listed in the Privacy Policy. We will process such data only on your instructions and in accordance with our Data Processing Agreement, incorporated into these Terms.

5.4 Data retention on termination

Upon account cancellation your data is placed in a dormant state and retained for 12 months, during which you may request an export. After 12 months your data is permanently deleted, except where we are required to retain it by law.

6. Intellectual Property

The Platform, including all software, design, text, graphics, ARIA technology, Circles technology, and all other content (excluding Your Data), is owned by us or our licensors and protected by UK copyright law. Nothing in these Terms transfers any intellectual property rights to you.

"Client Circles™" and "" are claimed trademarks. You may not use our trademarks without our prior written consent.

7. Third-Party Services

The Service integrates with third-party services including Stripe (payments), Resend (email), Cloudflare R2 (file storage), and Anthropic (AI). Your use of those integrations is subject to their own terms of service. We are not responsible for third-party services or any losses arising from their use.

8. Availability and Modifications

We aim for high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, though we will give reasonable notice for material changes. We are not liable for any downtime or loss resulting from modifications.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Our total aggregate liability to you for any claim arising under these Terms is limited to the total fees paid by you in the 12 months preceding the claim.
  • We exclude all liability for loss of profits, revenue, data, or goodwill; indirect or consequential loss; and any loss arising from your reliance on third-party integrations.
  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

10. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) Your Data infringing the rights of a third party; or (c) your breach of applicable law.

11. Termination

We may suspend or terminate your account immediately and without notice if you breach these Terms, fail to pay amounts due, or if we are required to do so by law. Upon termination, your right to use the Service ceases. Sections 5, 6, 9, 10, and 12 survive termination.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us at legal@veroproject.co.uk.